Privacy Policy

Effective Date: October 20, 2025 Last Updated: December 24, 2025 PYS Venture, operating under the brand 100xTeam (“100xTeam,” “we,” “us,” or “our”), values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you access or use the website 100xteam.ai (the “Site”) and any related products, services, content, features, or functionality (collectively, the “Service”).

1. Information We Collect

A. Account and Identity Information

Email address
Name (if provided)
Organization or workspace information
User roles and permissions
Authentication information (passwords stored as salted hashes or via single sign-on providers)

Purpose: account creation, authentication, access control, and workspace management.

B. Chat and Application Content

Prompts, messages, and other content you submit
AI-generated responses
Uploaded files or documents (if enabled)
Conversation metadata (timestamps, conversation IDs, agent IDs, token usage)

Purpose: providing AI-powered chat and agent functionality.

C. Technical and Usage Information

IP address
Browser and device information (user agent)
Application logs, error logs, and audit events

Purpose: providing AI-powered chat and agent functionality.

2. How We Collect Information

We collect information:

Directly from you when you create an account, use the Service, submit content, or configure settings
Automatically through system logs, security monitoring, and authentication cookies
From third parties only when enabled, such as:
- Identity providers (e.g., SSO)
- AI inference providers (OpenAI)

We collect information:

Directly from you when you create an account, use the Service, submit content, or configure settings
Automatically through system logs, security monitoring, and authentication cookies
From third parties only when enabled, such as:
- Identity providers (e.g., SSO)
- AI inference providers (OpenAI)

3. How We Use Information

We use collected data to:

Provide, operate, and maintain the Service
Authenticate users and manage access
Generate AI responses and application output
Monitor system performance and security
Respond to support requests
Meet legal and compliance obligations

We do not sell personal data or use it for advertising purposes.

4. Data Storage and Security

Your data is stored and processed using the following infrastructure:

Primary databases hosted on Amazon Web Services (AWS) – us-east-1
File storage via Amazon S3
Logging and monitoring systems within AWS
Encrypted backups stored in AWS

Security Measures

Encryption in transit (TLS 1.2+)
Encryption at rest (AES-256, AWS KMS)
Network isolation via VPCs and security groups
Role-based access control (RBAC) and MFA
Continuous monitoring and access logging

5. Data Sharing and Subprocessors

We share data only as necessary to operate the Service and never sell personal data.

Subprocessors may include:

Amazon Web Services (AWS): cloud hosting and storage
OpenAI: AI inference processing
Monitoring and logging providers
Email delivery services (account notifications)
Payment processors (billing, if applicable)

All subprocessors are contractually bound by data protection obligations.

6. Use of OpenAI

We use OpenAI’s API to generate AI responses.

User prompts and relevant context are transmitted to OpenAI solely for inference
OpenAI does not use customer data for model training
Data is transmitted securely and only for the duration required to generate responses

7. Access to Data

Customer Access

Users can only access data within their authorized workspace
Workspace administrators manage permissions

Internal Access

Restricted to authorized personnel on a least-privilege basis
Access may be granted for customer support or incident response
All access is logged and monitored

Third-Party Access

Subprocessors access data only as required to deliver contracted services

8. Data Retention and Deletion

Retention

Chat content and uploaded data are retained until deleted by the customer or per contractual agreement
Logs are retained for limited periods for operational and security purposes
Backups follow defined lifecycle policies

Deletion

Customers may delete conversations or entire workspaces at any time
Deleted data is removed from active systems within a defined timeframe
Data is removed from backups as they expire (typically within 30–35 days)

9. Cookies and Tracking

Essential Cookies

Authentication and session management
Security (CSRF protection)
Load balancing

Optional Cookies (If Enabled)

Product analytics to improve product performance and usability

We:

Do not use advertising or cross-site tracking cookies
Provide cookie consent and opt-out mechanisms where required by law

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data
Correct or update information
Request deletion
Restrict or object to processing

Requests can be submitted to support@100xteam.ai.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@100xteam.ai

Company: PYS Venture (operating as 100xTeam)

Website: https://100xteam.ai