PYS Venture, operating under the brand 100xTeam (“100xTeam,” “we,” “us,” or “our”), values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you access or use the website 100xteam.ai (the “Site”) and any related products, services, content, features, or functionality (collectively, the “Service”).
1. Information We Collect
A. Account and Identity Information
- Email address
- Name (if provided)
- Organization or workspace information
- User roles and permissions
- Authentication information (passwords stored as salted hashes or via single sign-on providers)
Purpose: account creation, authentication, access control, and workspace management.
B. Chat and Application Content
- Prompts, messages, and other content you submit
- AI-generated responses
- Uploaded files or documents (if enabled)
- Conversation metadata (timestamps, conversation IDs, agent IDs, token usage)
Purpose: providing AI-powered chat and agent functionality.
C. Technical and Usage Information
- IP address
- Browser and device information (user agent)
- Application logs, error logs, and audit events
Purpose: providing AI-powered chat and agent functionality.
2. How We Collect Information
We collect information:
- Directly from you when you create an account, use the Service, submit content, or configure settings
- Automatically through system logs, security monitoring, and authentication cookies
- From third parties only when enabled, such as:
- Identity providers (e.g., SSO)
- AI inference providers (OpenAI)
3. How We Use Information
We use collected data to:
- Provide, operate, and maintain the Service
- Authenticate users and manage access
- Generate AI responses and application output
- Monitor system performance and security
- Respond to support requests
- Meet legal and compliance obligations
We do not sell personal data or use it for advertising purposes.
4. Data Storage and Security
Your data is stored and processed using the following infrastructure:
- Primary databases hosted on Amazon Web Services (AWS) – us-east-1
- File storage via Amazon S3
- Logging and monitoring systems within AWS
- Encrypted backups stored in AWS
Security Measures
- Encryption in transit (TLS 1.2+)
- Encryption at rest (AES-256, AWS KMS)
- Network isolation via VPCs and security groups
- Role-based access control (RBAC) and MFA
- Continuous monitoring and access logging
5. Data Sharing and Subprocessors
We share data only as necessary to operate the Service and never sell personal data.
Subprocessors may include:
- Amazon Web Services (AWS): cloud hosting and storage
- OpenAI: AI inference processing
- Monitoring and logging providers
- Email delivery services (account notifications)
- Payment processors (billing, if applicable)
All subprocessors are contractually bound by data protection obligations.
6. Use of OpenAI
We use OpenAI’s API to generate AI responses.
- User prompts and relevant context are transmitted to OpenAI solely for inference
- OpenAI does not use customer data for model training
- Data is transmitted securely and only for the duration required to generate responses
7. Access to Data
Customer Access
- Users can only access data within their authorized workspace
- Workspace administrators manage permissions
Internal Access
- Restricted to authorized personnel on a least-privilege basis
- Access may be granted for customer support or incident response
- All access is logged and monitored
Third-Party Access
- Subprocessors access data only as required to deliver contracted services
8. Data Retention and Deletion
Retention
- Chat content and uploaded data are retained until deleted by the customer or per contractual agreement
- Logs are retained for limited periods for operational and security purposes
- Backups follow defined lifecycle policies
Deletion
- Customers may delete conversations or entire workspaces at any time
- Deleted data is removed from active systems within a defined timeframe
- Data is removed from backups as they expire (typically within 30–35 days)
9. Cookies and Tracking
Essential Cookies
- Authentication and session management
- Security (CSRF protection)
- Load balancing
Optional Cookies (If Enabled)
- Product analytics to improve product performance and usability
We:
- Do not use advertising or cross-site tracking cookies
- Provide cookie consent and opt-out mechanisms where required by law
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct or update information
- Request deletion
- Restrict or object to processing
Requests can be submitted to support@100xteam.ai.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: support@100xteam.ai
- Company: PYS Venture (operating as 100xTeam)
- Website: https://100xteam.ai